In big towns, most people know what a pharmacy is and the role of pharmacists, i.e. they can't buy medicine if the pharmacist is not around thanks to the strict regulations followed by certain pharmacies.
In small town, ??? Have you actually came across some people who totally believe in doctors, nurses, staffs in blood test centers, traditional healer, bomoh, sales person either direct selling or indirect, speakers from unknown places, friends and anybody around except pharmacist?
Not everyone but there is a small group of people that would make your day feel like hell if you can't ignore the harsh and hurting words they said to you.
Irritating words: Got discount somemore or not? I always buy this from XXX pharmacy. The boss is my best friend, you know. He always give me special discount, not like you. I can get this for 30 sen cheaper.
My reply: Sorry, this is the lowest we can offer.
Irritating words: I know your shop sell things expensive. But i live nearby, so i come to your place. It is very hard to find parking in that place, got to pay somemore. Give somemore discountlah.....
Irritating words: You got this medicine or not? (Showing few types of generic medicine without labels, indications, or marks on the tablets.)
My reply: What are you taking this for? We need to know the indication because there is no labels.
Irritating words: You don't know is it? Aiyoh.... you sleep in class or what? How am i supposed to know medicine? You suppose to tell me what it is.
Irritating words: Do you have this XXX (direct selling product or some unkown products)
My reply: Sorry we don't keep this. We have subsitute for this.
Irritating words: What? The pharmacy XXX keeps this. Your shop is incomplete. Everything also don't have.
My reply: (Mmmm...he/she must be a fortune teller) If you want, we can order for you. If i order now, you can get it in the evening.
Irritating words: I want it now. Haiyah, so much trouble you give me. Now i have to go to town to get it.
刀 (pisau) on the top of the word patience and 心 (heart, i got to use english here because i don't know whether to call it hati or jantung) below the word, means we got to be patience even there is a feeling like a "pisau" cutting through your heart. I still remember my malay friends used to tell me " Sabar adalah separuh daripada iman" (i can't remember exactly).
Pharmacist = drug expert?? Are we (the pharmacists) the only people to believe this as a fact? I hope not. What do the public think? How many of them actually respect us for what we are?